Comfort Inn Chicago Schaumburg - O'Hare Airport - O'Hare International Airport

Room was fine. Getting us to the airport was fine. It took something to get the desk person to see us. Then she sent us to a room with a king-sized bed. We had asked for two queens. We had reminded her of this while we were at the desk. She still sent us to a room with one king. We had to go back and move - again! On our return we were told to call for the pick-up 24 hours in advance. We did that. When we arrived at the airport, we called and they had no idea who we were. We went through lists of questions. Then the ride took over 35 minutes to get to us. We called to find out where the ride was!!!!!

On the return trip to Chicago, I contacted the hotel to let them know that we had arrived and could they please send the Shuttle to pick us up. The person at the hotel told me we would have to wait 2.5 hours before the shuttle person could come to pick up my family and I. This was unacceptable, so we ended up using a LYFT ride that cost me $80. Poor customer service on the Comfort Inn behalf. I will never stay there again!!

Staff was great and friendly Room was clean and comfortable Shuttle service however does not run 24/7, 4 a.m. is earliest shuttle so I took an Uber and only runs till 11:30 pm, parksleepfly has it listed till 2 a.m.

Rooms were clean and well-maintained. Staff was friendly, knowledgeable, and willing to help.