What is included in a ParkSleepFlyHotels package? A basic package at ParkSleepFlyHotels includes the following: a one-night standard room stay at a selected hotel, secure parking for the duration of trip days (usually between 7 and 14), and shuttle service to and from the airport.
Some hotels may not include shuttle service so refer to their individual page for specifics. Shuttle hours, frequency, amenities, and consumer reviews can also be found on their page. If you are only booking a room-only reservation then extended parking is usually not included.
Each hotel will have additional taxes applicable to your overall price. At ParkSleepFlyHotels we try to provide accurate estimates of additional cost, but taxes are calculated by the hotel itself and can vary. Please view your Reservation Receipt for a general idea of what the final cost may be.
How does ParkSleepFlyHotels.com work? We utilize privately owned and operated hotels throughout the U.S. and Canada to offer customers various hotel and parking packages that best suit their situation. The process is entirely online. Using ParkSleepFlyHotels allows you to compare rates, reviews, and services before choosing your hotel. Once a customer makes their reservation the only thing they need to do is drive to their selected hotel and check-in. ParkSleepFlyHotels.com does not own or operate the hotels it lists. Our service simply facilitates reservations.
What is your Cancellation Policy? Each reservation has its own cancellation policy which determines whether or not you are eligible for a refund, either partial or in full. Please review the policy shown on your Reservation Receipt.
Generally, as long as you are not in conflict with the Hotel Cancellation policy, you may cancel your reservation within 24 hours of the time of booking for a full refund. Reservations cancelled after 24 hours have passed since the time of booking will be refunded the total amount paid online minus the service fee and other penalties accessed by the hotel. We are unable to accept cancellations after the scheduled arrival date.
Non-refundable reservations are not eligible for refunds under any circumstances.
Is the amount I paid online refundable? Each reservation has its own cancellation policy which determines whether or not you are eligible for a refund, either partial or in full.
Non-refundable reservations are not eligible for refunds under any circumstances.
If you reservation has a balance due...
If your reservation has a balance due, you will first have to call your selected hotel directly to cancel your reservation and request a hotel cancellation number. You will then need to use the Help tab on our website to provide ParkSleepFlyHotels with your reservation ID number, the reason for cancellation, and the hotel's cancellation number you received. If ParkSleepFlyHotels receives your cancellation request within 24 hours of the time of booking you will receive a full refund. If ParkSleepFlyHotels receives your cancellation request after 24 hours from the time of booking you will be refunded the amount paid online minus the ParkSleepFlyHotels service/booking fee. No cancellations are permitted after your scheduled arrival date (i.e. the first day of parking).
Each hotel has its own cancellation policy. Failure to cancel directly with the hotel in accordance with this hotel policy may result in a no-show penalty up to or equal to the full price of the package. ParkSleepFlyHotels regrets that we are unable to waive or negotiate this penalty, as it is a matter of hotel policy, rather than that of ParkSleepFlyHotels.
Non-refundable deposits will not be returned under any circumstances.
If your reservation was prepaid in full...
If your reservation was prepaid in full, ParkSleepFlyHotels shall not refund, credit or otherwise reimburse you the amount you were charged online outside of the hotel’s cancellation policy indicated on your Reservation Receipt. If you are not outside of the hotel’s cancellation policy, ParkSleepFlyHotels will issue you a full refund if your request is received within within 24 hours of the time of booking. Cancellation requests received after 24 hours has passed since the time of booking will be refunded the amount paid online minus the ParkSleepFlyHotels service/booking fee and any other applicable cancellation penalties accessed by the hotel. No cancellations are permitted after your scheduled arrival date (i.e. the first day of parking). Use the Help tab to request a cancellation. You will need to provide your reservation ID number and the reason for your cancellation.
Non-refundable reservations will not be refunded under any circumstances.
How do I get to and from the airport? Complimentary transportation is made between most hotels and their nearby airport via shuttle. The hours and frequency of rides will vary depending on the location. Please review your selected hotel's page before making reservations for times and additional charges. (Additional charges mostly pertain to cruise port passengers.)
It is important to note that shuttle times are not reserved but operate on a ferry schedule. Please allow an ample window of time before your flight departure for transport. It is recommended to go over these details with hotel staff upon arriving at the hotel for scheduled pick-up and drop-off times.
If you schedule to park first with an overnight stay at the end of your trip, then call the hotel in advance to ensure a shuttle will be there to pick you up. The number for your selected hotel is provided on the Reservation Receipt.
How do I cancel my reservation? Non-refundable reservations are not eligible for refunds under any circumstances.
Reservations with a Balance Due...
If your reservation has a balance due, you will first have to call your selected hotel directly in order to cancel your reservation. The specific number is provided on the Reservation Receipt. Once you call and cancel your reservation make sure you request a cancellation number. Please use the 'Help' tab to then notify ParkSleepFlyHotels. You will need to provide your reservation ID number, the reason for cancellation, and finally the hotel's cancellation number. If ParkSleepFlyHotels receives your cancellation request within 24 hours of the time of booking you will receive a full refund. If ParkSleepFlyHotels receives your cancellation request after 24 hours from the time of booking you will be refunded the amount paid online minus the ParkSleepFlyHotels service/booking fee. No cancellations are permitted after your scheduled arrival date (i.e. the first day of parking).
Each hotel has its own cancellation policy. Failure to cancel directly with the hotel in accordance with this hotel policy may result in a no-show penalty up to or equal to the full price of the package. ParkSleepFlyHotels regrets that we are unable to waive or negotiate this penalty, as it is a matter of hotel policy, rather than that of ParkSleepFlyHotels.
Non-refundable deposits will not be returned under any circumstances.
Reservations that are Prepaid in Full...
Each hotel has its own cancellation policy. If your reservation was prepaid in full, ParkSleepFlyHotels shall not refund, credit or otherwise reimburse you the amount you were charged online outside of the hotel’s cancellation policy indicated on your Reservation Receipt. If you are not outside of the hotel’s cancellation policy, ParkSleepFlyHotels will issue you a full refund if your request is received within within 24 hours of the time of booking. Cancellation requests received after 24 hours has passed since the time of booking will be refunded the amount paid online minus the ParkSleepFlyHotels service/booking fee and any other applicable cancellation penalties accessed by the hotel. No cancellations are permitted after your scheduled arrival date (i.e. the first day of parking). Use the 'Help' tab to request a cancellation. You will need to provide your reservation ID number and the reason for your cancellation.
Non-refundable reservations will not be refunded under any circumstances.
How can I change my reservation dates? A date change requested can be addressed by using the 'Contact Us' tab. All Customer Service needs is your name, Reservation ID number, and your requested change date. ParkSleepFlyHotels will contact your hotel for you to see if your request can be accommodated. In some cases, a cancellation will have to be made and a new reservation submitted. If it happens to be a non-refundable reservation no refund will be received. Date change requests are not guaranteed.
Non-refundable reservations are not eligible for refunds under any circumstances.
I need a copy of my receipt. You can get a copy of your Reservation Receipt emailed to you by simply clicking 'Help' at the top of our page. Choose the 'Reservation Receipt' tab and fill out the requested information.
You may have trouble receiving the email so check your spam folder. If the email is not there you will have to add service@ParkSleepFlyHotels.com to your ‘whitelist’ or make additional changes to your settings.
How do I find the hotel? Hotel information such as telephone number and address will be listed on the Reservation Receipt. We also go a step further and provide a link for an online mapping service.
What happens after I click "Reserve Now"? Your transaction will be processed when you click "Reserve Now". It may take a moment for the process to go through, but once it does, your Reservation Receipt will display. You will also receive an additional copy to your email address.
The receipt will contain all necessary information such as:
- The hotel's name, address and phone number
- Your reservation details (dates, amount due, amount paid)
- The Hotel's cancellation policy
Any additional questions can be answered by using the Contact Us tab to communicate with customer service. It should be noted that the named guest on the reservation is responsible for presenting payment at the hotel for both additional charges and any remaining balance.
How does ParkSleepFlyHotels work? We utilize privately owned and operated hotels throughout the U.S. and Canada to offer customers various hotel and parking packages that best suit their situation. The process is entirely online. Using ParkSleepFlyHotels allows you to compare rates, reviews, and services before choosing your hotel. Once a customer makes their reservation the only thing they need to do is drive to their selected hotel and check-in. ParkSleepFlyHotels.com does not either own or operate the hotels it lists. Our service simply facilitates reservations.
What is included in a ParkSleepFlyHotels package? A basic package at ParkSleepFlyHotels includes the following: a one-night standard room stay at a selected hotel, secure parking for the duration of trip days (usually between 7 and 14), and shuttle service to and from the airport.
Some hotels may not include shuttle service so refer to their individual page for specifics. Shuttle hours, frequency, amenities, and consumer reviews can also be found on their page. If you are only booking a room-only reservation then parking is usually not included.
Each hotel will have additional taxes applicable to your overall price. At ParkSleepFlyHotels we try to provide accurate estimates of additional cost, but taxes are calculated by the hotel itself. Any applicable tax/fee amount collected directly at the hotel can vary. Please view your Reservation Receipt for a general idea of what the applicable final cost may be.
Does ParkSleepFlyHotels.com own and operate the hotels? No, ParkSleepFlyHotels.com does not own or operate any of the hotels listed on our website. We simply facilitate the reservation process, which allows customers to compare rates, services, and reviews before choosing the right hotel option for their needs.
How do I know that my reservation is guaranteed? ParkSleepFlyHotels.com immediately sends your selected hotel your reservation details either by fax and/or email, or the reservation details are sent directly into their reservation system.
If receiving reservation details by fax/email, hotel personnel will then enter the information into their system. ParkSleepFlyHotels will continue correspondence by sending the hotel a daily summary of all reservations, and around three additional faxes or emails before you arrive.
Each of our listed hotels also has an online account that allows 24-hour access to ParkSleepFlyHotels reservations. Reservations usually show up in their systems within minutes or hours, but in some cases, it can take up to 24 hours before your reservation appears.
Do I have to make a reservation? As any hotel will have limitations on its overall capacity, refraining from a reservation could mean no availability when you arrive. This applies to both parking and rooms. A ParkSleepFlyHotels reservation ensures your space and room will be waiting for you when you get there. Additionally, reserving a room/parking space ahead of time usually provides a lower rate than showing up in the lobby.
What's the policy for children staying as hotel guests? Every hotel has a different policy but most allow children 15 and under to stay free of charge. You also do not have to include them when making your reservation. The only time a young child should be mentioned to your hotel is when you specify the number of beds needed. It is recommended that you contact our Customer Service if including children as we will ensure your reservation is processed correctly with them in mind.
What is the maximum number of guests allowed in each room? A ParkSleepFlyHotels package usually accommodates between two to four guests per room. Extra fees may incur should additional guests pass four. Many hotels also have a maximum allowance that tops off at four guests to a room. (Mainly for fire restrictions.) Please consult your hotel's page to learn what the cut off number is and if any additional fees are included.
What does "Sold Out" mean? Some choices on our lists may have a disclaimer that reads, ‘This Date is SOLD OUT’. In such cases, the hotel does not have any reservations available for your search criteria for that date. If you toggle the room type or guest number it may change to ‘Book Now’ or ‘Select Room’ as certain conditions have more availability.
What if there are no hotels listed at my airport? There are certain airports we do not serve at present. At ParkSleepFlyHotels we constantly work on adding new partners. So if we do not have options for your specific airport please use the Contact Us page to inform us of this. We promise that we will work on finding partners in that area for the future!
How do the hotel reviews work? ParkSleepFlyHotels.com features thousands of reviews! We show as many as we can so our customers can make reliable decisions about their hotel. Many of these reviews are from the first-hand experience of other ParkSleepFlyHotels customers. They are submitted by customers who complete a post-reservation survey. We publish reviews only after they have been submitted for approval so you can trust they are genuine.
Is my information secure? At ParkSleepFlyHotels.com we protect user data with the latest in state-of-the-art e-commerce security. Our site is PCI-compliant and utilizes SSL encryption for all information processing.
How does ParkSleepFlyHotels.com use my email address? Your email address will only be used for communication purposes. ParkSleepFlyHotels is not in the business of selling your personal information to anyone. We will retain your telephone number and email address only for communication purposes, and to send you a Reservation Receipt.
What is your Cancellation Policy? Each reservation has its own cancellation policy which determines whether or not you are eligible for a refund, either partial or in full. Please review the policy shown on your Reservation Receipt.
Generally, as long as you are not in conflict with the Hotel Cancellation policy, you may cancel your reservation within 24 hours of the time of booking for a full refund. Reservations cancelled after 24 hours have passed since the time of booking will be refunded the total amount paid online minus the service fee and other penalties accessed by the hotel. We are unable to accept cancellations after the scheduled arrival date.
Non-refundable reservations are not eligible for refunds under any circumstances.
How do I cancel my reservation? Each reservation has its own cancellation policy which determines whether or not you are eligible for a refund, either partial or in full.
Non-refundable reservations are not eligible for refunds under any circumstances.
If you reservation has a balance due...
If your reservation has a balance due, you will first have to call your selected hotel directly to cancel your reservation and request a hotel cancellation number. You will then need to use the 'Help' tab on our website to provide ParkSleepFlyHotels with your reservation ID number, the reason for cancellation, and the hotel's cancellation number you received. If ParkSleepFlyHotels receives your cancellation request within 24 hours of the time of booking you will receive a full refund. If ParkSleepFlyHotels receives your cancellation request after 24 hours from the time of booking you will be refunded the amount paid online minus the ParkSleepFlyHotels service/booking fee. No cancellations are permitted after your scheduled arrival date (i.e. the first day of parking).
Each hotel has its own cancellation policy. Failure to cancel directly with the hotel in accordance with this hotel policy may result in a no-show penalty up to or equal to the full price of the package. ParkSleepFlyHotels regrets that we are unable to waive or negotiate this penalty, as it is a matter of hotel policy, rather than that of ParkSleepFlyHotels.
Non-refundable deposits will not be returned under any circumstances.
If your reservation was prepaid in full...
If your reservation was prepaid in full, ParkSleepFlyHotels shall not refund, credit or otherwise reimburse you the amount you were charged online outside of the hotel’s cancellation policy indicated on your Reservation Receipt. If you are not outside of the hotel’s cancellation policy, ParkSleepFlyHotels will issue you a full refund if your request is received within within 24 hours of the time of booking. Cancellation requests received after 24 hours has passed since the time of booking will be refunded the amount paid online minus the ParkSleepFlyHotels service/booking fee and any other applicable cancellation penalties accessed by the hotel. No cancellations are permitted after your scheduled arrival date (i.e. the first day of parking). Use the 'Help' tab to request a cancellation. You will need to provide your reservation ID number and the reason for your cancellation.
Non-refundable reservations will not be refunded under any circumstances.
How can I change my reservation dates? If you need to make a date change to your reservation, please use the Contact Us page to get in touch with Customer Service. Be sure to include your name, email address, Reservation ID number, and requested change. We will contact the hotel on your behalf to see if they can accommodate your request. In some instances, it may be necessary to cancel the reservation and submit a new one for the correct time frame.
Non-refundable reservations cannot be changed and are not eligible for refunds under any circumstances.
Can I purchase more parking days than I originally requested? If your reservation dates are still in the future, please use the Contact Us tab to get in touch with Customer Service. Be sure to include your name, Reservation ID number, and requested change.
If your vehicle is already parked and your return has been delayed, please contact the hotel directly to advise them of the change. There may be additional charges due at the hotel. Parking for a shorter duration than indicated on your Reservation Receipt will not result in a refund.
How can I change my room preference? If you want to make changes to your room use the 'Contact Us' tab to get a hold of Customer Service. Once you provide us with your information and requested change, ParkSleepFlyHotels will forward your request to your hotel. Most often it can be accommodated. In some instances, it will be necessary to cancel your existing reservations and submit a new one.
Non-refundable reservations are not eligible for refunds under any circumstances.
Can I transfer this reservation to a different hotel? Unfortunately, we cannot accommodate hotel transfers as the hotels we feature on our site are all independently owned and operated. Should you want to transfer to another facility you will have to cancel your existing reservation and submit a new one for your desired hotel. Be sure to follow the original hotel's cancellation policy.
Non-refundable reservations are not eligible for refunds under any circumstances.
Can I change the name on my reservation? It depends on the hotel. Use the 'Contact Us' tab to connect to Customer Service. Tell us about your situation and we will contact your hotel to see if your request can be accommodated. In some cases, you may have to cancel your reservation and resubmit under the new name.
Can I add another night's stay to my reservation? ParkSleepFlyHotels cannot accommodate additional nights on your existing reservation. However, you can submit a separate reservation to extend your stay. Make sure you notate the existing reservation in the Preferences section of your checkout page.
I reserved two rooms but need to cancel one. What do I need to do? If your reservation was paid in full, and you only need to cancel a portion of your reservation, use the Contact Us page to get in touch with Customer Service. Be sure to include your name, Reservation ID number, and cancellation reason.
If your reservation has a remaining balance due, and you are canceling part of the hotel portion, then a refund will be pro-rated for that specific portion. If you reserve two rooms, or book a coming and going stay, and then wish to cancel part of that arrangement contact the hotel first. Notify them of the change being made and then contact our Customer Service. Give us your name, Reservation ID number, and reason for cancellation. If the hotel provides you a cancellation number provide us with that as well. The prorated refund will be taken from your prepaid deposit and returned to your account.
Non-refundable reservations are not eligible for refunds under any circumstances.
I reserved a room at both ends of my trip - can I cancel one of the nights? If your reservation has a remaining balance due, and you only need to cancel a portion of your reservation, please do not submit the cancellation through our online cancellation form. Instead, please call the hotel to advise them of the change and then use the Contact Us page to get in touch with Customer Service. Be sure to include your name, Reservation ID number, cancellation reason, and any cancellation number provided by the hotel. As long as you adhere to the hotel’s cancellation policy, you will receive a pro-rated refund of the prepaid deposit amount for the canceled portion of your reservation.
If your reservation was paid in full, and you only need to cancel a portion of your reservation, use the Contact Us page to get in touch with Customer Service. Be sure to include your name, Reservation ID number, and cancellation reason.
Non-refundable reservations are not eligible for refunds under any circumstances.
How do I make a reservation? Making a reservation is accomplished by entering all trip information on to the ParkSleepFlyHotels.com home page. Such information will include the airport you are departing from, the dates needed for your parking, and the number of guests making the trip. Once entered hit the SEARCH button and peruse the list of available packages that are provided for that area.
Clicking on a hotel name will provide additional information. Once you have decided on a package click SELECT or BOOK. This will take you to the checkout page. You will be shown confirmation of the date, which will appear beneath the package summary located on the right.
Modifications to incorrect information can be made by clicking the "Edit" link. Once everything is as it should be, simply fill out the requested information beneath Guest Details and provide your Payment Information. Click Complete Booking and your order will process. A Reservation Receipt will appear on screen, and you will also receive a copy in your email inbox.
What happens after I click "Complete Booking"? Your transaction will be processed when you click "Complete Booking". It may take a moment for the process to go through, but once it does, your Reservation Receipt will display. You will also receive an additional copy to your email address.
The receipt will contain all necessary information such as:
- The hotel's name, address and phone number
- Your reservation details (dates, amount due, amount paid)
- The Hotel's cancellation policy
Any additional questions can be answered by using the 'Contact Us' tab to communicate with customer service. It should be noted that the named guest on the reservation is responsible for presenting payment at the hotel for both additional charges and remaining balance.
Can I make a same day reservation? Most hotels allow same-day reservations but they are based on availability. You can check availability by entering your trip dates on the home page.
Can I make a reservation for someone else? You can register a package using the name of a different guest. However, the named guest on the reservation must provide payment for additional charges and remaining balance upon arrival at the hotel.
Non-refundable reservations are not eligible for refunds or changes under any circumstances.
Do I have to register? Reservations can be made without creating an account! You will still have to fill out the required information on the checkout page.
What if I need more parking days than what is included with the package? A basic ParkSleepFlyHotels package's parking portion usually includes anywhere between 7 to 14 parking days. Should you need more, most hotels will allow you to purchase additional days. If this is allowed, the additional cost will be included and displayed automatically based on your search criteria. Your Reservation Receipt will also feature the total charge for the dates entered.
If you select a room-only option parking is usually not included.
What do the different Room Types mean? Common room options on ParkSleepFlyHotels's are as follows:
- One Standard Bed - One standard bed for one or two people (bed sizes vary)
- One Queen Bed - One queen bed for up to two people
- One King Bed - One king bed for up to two people
- Two Standard - Two standard beds for up to four people (bed sizes vary)
- Two Queen Beds - Two queen beds for up to four people
Some hotels do have additional room types. These options can be viewed by checking the hotel's information before making your reservation.
How can I indicate my smoking/non-smoking room preference? Hotels usually assign guests a non-smoking room unless otherwise informed. Many hotels listed on ParkSleepFlyHotels.com are smoke-free with outside smoking areas provided. You can view the hotel page for more information. Smoking options will be listed with hotel amenities.
If your hotel does allow smoking, you may wish to request a smoking room upon check-in. If this issue if of a particular concern, you may wish to contact the hotel directly prior to your arrival. The hotel's phone number can be found on your Reservation Receipt.
How can I make a special request for my room? If you have a special request for your room we recommend contacting the hotel prior to your arrival with the details of your request. The hotel's telephone number will be provided on your Reservation Receipt.
Can I request a crib/cot/refrigerator in my room? If you have a special request for your room we recommend contacting the hotel prior to your arrival with the details of your request. The hotel's telephone number will be provided on your Reservation Receipt. Please note that there may be an additional charge for certain amenities.
How do Coupon Codes work? Coupon Codes waive certain portions of your prepaid amount. The discounts apply when you make your reservation at ParkSleepFlyHotels.com. There is a ‘Do you have a Coupon Code?’ link beneath reservation summary on your checkout page. Enter the Coupon Code there and once you click ‘Apply’ the discount will be deducted from the ‘Pay Now’ amount.
You must use any Coupon Code upon making your reservation. There is no retroactive option as Coupon Codes will not be honored by hotels on site. Customers are allowed one Coupon Code per reservation. If you are given a coupon code upon finalizing your transaction it cannot be used on the reservation you just made. You will have to use it on your next visit to our site.
Do you have any Coupon Codes available? Coupon Codes are made regularly available in our email newsletters. Our past customers and subscribers on Facebook and Twitter receive such newsletters. We also offer codes for future transactions to recent customers as a thank you for making a reservation with us.
I have a Coupon Code but it expires before my trip dates. Can I stil use it? In the case of coupon codes, it does not matter what your travel dates are, rather when you make the reservation itself. If you reserve your package before the expiration date the discount will apply. Waiting until after the expiration date will render the discount void.
To use a Coupon Code, click ‘Do you have a Coupon Code’ in the reservation summary area at checkout, enter the Coupon Code, and click ‘Apply.’ You will then see that amount deducted from the ‘Pay Now’ amount.
Why can't I pay the whole amount ahead of time? Many reservations only allow you to pay for a portion of the total price in advance. In these cases, the prepaid amount locks down your reservation.
For these types of reservations, we cannot take full payment for the balance due and you will have to pay the remainder at your hotel.
I need a copy of my receipt. You can get a copy of your Reservation Receipt emailed to you by simply clicking 'Help' at the top of our page. Choose the 'Reservation Receipt' tab and fill out the requested information.
If you have trouble receiving the email please check your spam folder. If the email is not there you will have to add service@ParkSleepFlyHotels.com to your ‘whitelist’ or make additional changes to your settings.
There's no Print button on my receipt. How can I print a copy? You can print a copy directly from your screen by using the open print window command. (CONTROL-P for PC and COMMAND-P for Mac.) You can also use the TOOLS or FILE option in the menu bar of your web browser. ParkSleepFlyHotels.com also sends an additional copy of your Reservation Receipt to your email address. You can also use the Contact Us tab to connect with Customer Service about the issue.
There are several prices and amounts on my receipt. What do they mean? All prices and amounts listed on your receipt are part of the 'Payment Details' section and outline the specifics of your overall reservation cost:
- The 'Total' amount shows your total cost for your reservation.
The amount will include our Service Fee (or booking fee). The 'Service Fee' is what we charge for providing a platform for comparison shopping, discounted price, and customer support.
Any Coupon Codes or Credits will also appear on your receipt and will effect your Paid amount.
A tax estimate will also be shown on the receipt. Despite making this estimate as accurate as possible, the actual end price charged at the hotel (if any) may vary slightly.
- The 'Paid' amount shows the amount you prepaid to secure your reservation. In some cases this may be the full amount of the reservation cost , in others it may only be a portion of the reservation cost, i.e. the reservation Deposit. The 'Deposit' is a percentage of your package's total cost credited by the hotel upon your arrival.
- The 'Remaining Due' amount will show you the amount you need to pay upon arriving at the hotel. This is any applicable amount that remains after your prepaid amount is taken out.
Any changes or additional services transacted directly with the hotel will not show up on this receipt and will appear as an additional charge at the hotel.
Non-refundable reservations are not eligible for refunds under any circumstances.
Do I have to print my receipt? It is up to you. The Reservation Receipt contains important information necessary for the culmination of your transaction. Although it is recommended you take a physical copy of your receipt with you, most hotels can access your reservation by simply using your name.
How do I find the hotel? The hotel’s address and telephone number will be provided on your Reservation Receipt, along with a link to an online mapping service.
How do I get to and from the airport? Complimentary transportation is made between most hotels and their nearby airport via shuttle. The hours and frequency of rides will vary depending on the location. Please review your selected hotel's page before making reservations for times and additional charges. (This is mostly for cruise port passengers.)
It is important to note that shuttle times are usually not reserved but operate on a ferry schedule. Please allow an ample window of time before your flight departure for transport. It is recommended to go over these details with hotel staff upon arriving at the hotel for scheduled pick-up and drop-off times.
If you schedule to park first with an overnight stay at the end of your trip, then call the hotel in advance to ensure a shuttle will be there to pick you up. The number for your selected hotel is provided on the Reservation Receipt.
How often does the shuttle run? Shuttle hours and frequency vary by location. Some hotels provide 24-hour airport shuttle service at specific intervals, while others may have more limited hours of operation.
Please check the information displayed on each hotel’s page for additional details. In some instances, there may be an additional transportation fee, especially for cruise port passengers.
Most airlines require passengers to check in at least one hour before a domestic flight and even earlier for international travel. Be sure to check with your specific airline regarding their requirements. In many cases, you can request a specific shuttle time when you arrive at the hotel.
If you are scheduled to park first and stay overnight at the end of your trip, we recommend calling the hotel ahead of time to make sure they will have a shuttle available for your arrival. The hotel’s telephone number will be provided on your Reservation Receipt.
Where will my vehicle be parked? Your vehicle will be parked on the hotel’s lot for the duration of your trip. Your hotel will have a designated area and the clerk will advise you of all the procedures when you arrive.
In the case of overflow, some hotels will utilize a nearby parking facility for expanded parking. You can find information about such a facility on the hotel's information page.
Is parking at the hotel secure? Most hotels provide security measures for their extended stay parking. The parking area may be fenced off, monitored by cameras, and/or patrolled by security. Should something happen to your car during your trip the hotel is not held liable, so remove any and all valuables from your car and ensure all the doors are locked. If you have specific concerns discuss them with the attendant on your arrival.
Is the hotel parking lot open 24 hours a day? Hotels usually provide 24-hour access to their parking facility. This can vary depending on the location. You can view your selected hotel's parking hours on the information page. You can also contact Customer Service through our 'Contact Us' page to get specifics.
Can I park more than one car? The ParkSleepFlyHotels package only covers the parking of one vehicle per room. If you need to arrange the parking of a second vehicle you will have to contact the hotel directly. Most will be happy to provide additional parking for an additional price.
What do I need to take to the hotel? Please take a copy of your Reservation Receipt, along with your ID and a form of payment. If you are using a different credit card for the balance, be sure to notify the hotel agent when you are checking in.
Of course, we also recommend taking your luggage and any friends/family who are traveling with you!
Does the shuttle have child car seats? Typically, shuttle transportation falls under the same category as buses, so car seats are not required or provided. However, you can usually use your own car seat, if you wish. For additional assistance, you may want to contact the hotel directly prior to your arrival. The hotel's telephone number will be provided on your Reservation Receipt.
Can I take my dog/surfboard/guitar/huge suitcase on the shuttle? Shuttle features vary by hotel. Please read the information and reviews on the hotel page before submitting your reservation. If you have additional questions regarding a specific item, you may wish to contact the hotel directly prior to your arrival. The hotel's telephone number will be provided on your Reservation Receipt.
What If I drive an oversized vehicle? Additional charges may apply if your parked vehicle requires more than one space. Large vehicles like RVs, campers, and semis may not even be permitted in select hotel lots. Please make sure you review this information on the hotel's page prior to making your reservation. If this issue is of particular concern, you may wish to contact the hotel prior your arrival. The hotel’s telephone number will be provided on your Reservation Receipt.
Is there a free breakfast? Many hotels do offer a complimentary breakfast for their guests. After entering your travel dates on the ParkSleepFlyHotels.com home page, please click on the hotel name to see additional details about each location, including a list of hotel amenities. If this is an important consideration for you, we recommend contacting the hotel prior to your arrival to confirm the breakfast hours and availability. The hotel's telephone number will be provided on your Reservation Receipt.
Can I bring my dog (or cat)? Some hotels do allow pets to stay in the room, although there might be additional fees or restrictions. After entering your travel dates on the ParkSleepFlyHotels.com home page, please click on the hotel name to see additional details about each location, including a list of hotel amenities. If this is an important consideration for you, we recommend contacting the hotel prior to your arrival to confirm their pet policy. The hotel's telephone number will be provided on your Reservation Receipt.
Is there a pool / gym / restaurant at the hotel? After entering your travel dates on the ParkSleepFlyHotels.com home page, please click on the hotel name to see additional details about each location, including a list of hotel amenities. Please note that we cannot guarantee the availability of these amenities, so if you have a specific request or concern, we recommend contacting the hotel prior to your arrival to avoid any unexpected surprises. The hotel's telephone number will be provided on your Reservation Receipt.
My car was damaged at the hotel. What should I do? On the rare occasion when a vehicle is damaged while parked, the best course of action is to contact the hotel’s management as soon as you notice the damage, preferably before leaving the property.
Because ParkSleepFlyHotels does not own or operate the hotels listed on our site, we are unable to address damage claims.
How do I contact the hotel directly? The hotel’s telephone number and address will be included on your Reservation Receipt, which is sent to the email address you provide on the checkout page.
How and when do I pay? Some hotels require that you pay the full reservation cost upfront during your online booking. Other hotels only allow you to pay for a portion of the total price in advance (i.e the reservation Deposit). In these cases, the prepaid amount locks down your reservation. Any applicable Remaining Due amount will need to be paid at your hotel. These amounts will be detailed on your Reservation Receipt.
To make your trip as smooth as possible, there are a few important details to remember:
- Additional days of parking, additional guests, or use of hotel amenities may affect the balance due at the hotel.
- There may be a Service Fee included in the total amount. This enables us to bring you the convenience of online comparison shopping, customer support, and other valuable services. The Service Fee is not part of the Deposit, and will not be credited to your bill by the hotel.
- Transportation, dining, and other features vary by hotel. Please read the information and reviews on the hotel page prior to submitting your reservation.
Non-refundable reservations are not eligible for refunds under any circumstances.
Is the amount I paid online refundable? Each reservation has its own cancellation policy which determines whether or not you are eligible for a refund, either partial or in full.
Non-refundable reservations are not eligible for refunds under any circumstances.
If you reservation has a balance due...
If your reservation has a balance due, you will first have to call your selected hotel directly to cancel your reservation and request a hotel cancellation number. You will then need to use the 'Help' tab on our website to provide ParkSleepFlyHotels with your reservation ID number, the reason for cancellation, and the hotel's cancellation number you received. If ParkSleepFlyHotels receives your cancellation request within 24 hours of the time of booking you will receive a full refund. If ParkSleepFlyHotels receives your cancellation request after 24 hours from the time of booking you will be refunded the amount paid online minus the ParkSleepFlyHotels service/booking fee. No cancellations are permitted after your scheduled arrival date (i.e. the first day of parking).
Each hotel has its own cancellation policy. Failure to cancel directly with the hotel in accordance with this hotel policy may result in a no-show penalty up to or equal to the full price of the package. ParkSleepFlyHotels regrets that we are unable to waive or negotiate this penalty, as it is a matter of hotel policy, rather than that of ParkSleepFlyHotels.
Non-refundable deposits will not be returned under any circumstances.
If your reservation was prepaid in full...
If your reservation was prepaid in full, ParkSleepFlyHotels shall not refund, credit or otherwise reimburse you the amount you were charged online outside of the hotel’s cancellation policy indicated on your Reservation Receipt. If you are not outside of the hotel’s cancellation policy, ParkSleepFlyHotels will issue you a full refund if your request is received within within 24 hours of the time of booking. Cancellation requests received after 24 hours has passed since the time of booking will be refunded the amount paid online minus the ParkSleepFlyHotels service/booking fee and any other applicable cancellation penalties accessed by the hotel. No cancellations are permitted after your scheduled arrival date (i.e. the first day of parking). Use the 'Help' tab to request a cancellation. You will need to provide your reservation ID number and the reason for your cancellation.
Non-refundable reservations will not be refunded under any circumstances.
What forms of payment do you accept? Currently, ParkSleepFlyHotels.com accepts Visa, MasterCard, Discover, and American Express.
Most of our hotel partners accept cash and major credit cards. If you have questions about accepted forms of payment at a hotel, please read the information and reviews on the hotel’s page or use the Contact Us page to get in touch with Customer Service. Be sure to include your name, email address, Reservation ID number (if applicable), and the name of the hotel.
What taxes and fees will I pay? Applicable taxes, fees, or other surcharges may be added to the package rate. These fees are imposed by the appropriate state, city or town, and/or airport authority, and this information is provided to us by each hotel’s management. While we do our best to provide an accurate estimate of these charges, if you have a remaining balance due at the hotel, the actual total may vary slightly based on changes made locally. The final amount due will be calculated at the hotel.
ParkSleepFlyHotels.com charges a small Service Fee (or booking fee), which enables us to bring you the convenience of online comparison shopping, excellent customer support, and other valuable services. For many reservations, the service fee is fully refundable if you cancel your reservation within 24 hours of your online booking, in accordance with our cancellation policy.
The checkout page (and your Reservation Receipt) will list the total for the dates you entered, including taxes and fees. Changes to your itinerary may affect the balance due at the hotel.
Non-refundable reservations are not eligible for refunds under any circumstances.
Why do I have to pay a Service Fee? ParkSleepFlyHotels.com charges a small Service Fee (or booking fee), which enables us to bring you the convenience of online comparison shopping, excellent customer support, and other valuable services. The Service Fee is included in the total displayed on the checkout page (and on your Reservation Receipt). For many reservations, the Service Fee is fully refundable if you cancel your within 24 hours of booking your reservation, in accordance with our cancellation policy.
Non-refundable reservations are not eligible for refunds under any circumstances.
I think I was overcharged by the hotel. What should I do? If you have a question about the amount you were charged by the hotel, please use the Contact Us page to get in touch with Customer Service. Be sure to include your name, Reservation ID number, and the amount you were charged by the hotel. We will contact the hotel on your behalf and ask them to review your billing. You may also contact the hotel directly at the telephone number provided on your Reservation Receipt.
I already paid at the hotel - why is there a separate charge from ParkSleepFlyHotels on my card? Some hotels require you that pay the full amount for your reservation upfront during your online booking. Other hotels only require that you pay a portion of the reservation cost (i.e. a reservation deposit) and pay the remaining balance at the hotel.
When you submitted your reservation through ParkSleepFlyHotels.com, your card was charged either the full amount, or a deposit amount depending on the hotel you selected. If you only paid a reservation deposit (and applicable service/booking fee), the remaining balance was due at the hotel. These amounts were detailed on the checkout page and on your Reservation Receipt.
If you have a question about your billing, please use the Contact Us page to get in touch with Customer Service. Be sure to include your name, Reservation ID number, and the amount you were charged by the hotel so we can follow up with the hotel on your behalf.
Will my reservation be charged in US funds? All charges from ParkSleepFlyHotels.com are billed in US dollars. Any remaining amount due at the hotel will be billed in local currency.
Changes in the exchange rate and fees imposed by your credit card may result in a small difference between the quoted amount and the final charge to your card.
Can I stay overnight at the beginning and end of my trip? The typical ParkSleepFly package includes an overnight stay at the beginning of your trip, but many hotels will also allow you to stay overnight at the end your trip. On the ParkSleepFlyHotels.com home page, please select that option from the "When do you want to sleep at the hotel?" drop-down menu. Then enter the dates your car will be parked at the hotel. The first box should contain the date you will be staying overnight before your outbound flight (not the actual flight date), and the second box will be the date of your return flight (which is also the second check-in date for the hotel). Enter the number of rooms and guests and click the SEARCH button.
Can I make a reservation for the cruise port? Some of our hotel partners offer a ParkSleepCruise package, although there may be an additional transportation fee. To check availability, enter the name of your cruise port or city in the 'Departure Airport' field on our homepage. Enter the dates you would like to stay at the hotel, along with the number of guests and room count. Then click SEARCH to see the available options in that area. You can click on the hotel name to see additional information about each location, including shuttle availability.
Can I reserve just a room without parking? Many of ParkSleepFlyHotels's featured hotels do offer a room-only option. Extended parking will not be included and will become an additional charge should you end up needing it.
Where can I get driving directions or a map? After running your initial search from the ParkSleepFlyHotels.com home page, you should see a list of available hotels. The right side of that page will display a map of the area, including individual icons for each hotel.
Your Reservation Receipt will contain the address and telephone number of the hotel you selected, along with a link to an online mapping service to assist with directions.
Where do I enter my Coupon Code? To use a Coupon Code, click the ‘Do you have a Coupon Code?’ link under the reservation summary on the checkout page. Enter the Coupon Code, and click ‘Apply.’ You will then see that amount deducted from the ‘Pay Now’ amount.
What is the CVC code and where do I find it? We ask for the Card Verification Code (CVC) to verify that the card is in the physical possession of the person attempting to use it.
The security code for a Visa, MasterCard or Discover card is a three-digit number printed on the back of the credit card in the signature panel. For an American Express card, the security code is a four-digit number located on the front of the card, just above the card number.
Why won't the checkout page accept my credit card? If you receive an error message after submitting your reservation, please make sure that your billing name (including middle initial), address, and zip code match the information on your card. Also, verify that the expiration date and security code are correct.
Please note that each attempt may place another hold on your card for the Pay Now amount. Typically, those temporary authorizations will drop off your account within a few days, depending on your bank.
I am not receiving emails. What should I do? If you are not receiving emails from ParkSleepFlyHotels.com, please check your Spam filter and settings. You may need to add service@parksleepfly.com to your ‘whitelist’ or make other adjustments to your settings in order to ensure that your email provider delivers our emails to your Inbox.
If you need additional assistance with your account, please use the Contact Us page to reach Customer Service. Be sure to include your name, email address, and Reservation ID number, along with your concern.
Why can't I sign in to my account? ParkSleepFlyHotels is made possible by ParkSleepFly. Although there is currently no option to sign in to your account from ParkSleepFlyHotels.com, you can sign in to your account from ParkSleepFly.com as the reservation system is the same.
If you are unable to sign in from the ParkSleepFly.com homepage, please use the Contact Us page to reach Customer Service. Be sure to include your name and email address, along with any error message you received.
I've forgotten (or need to reset) my password. What should I do? ParkSleepFlyHotels is made possible by ParkSleepFly. If you have booked a reservation or have already registered an account with ParkSleepFly.com but need to reset your password, you may do so by clicking the "Forgot Your Password"? link in the Sign In window. If you need additional assistance with your account, please use the Contact Us page to get in touch with Customer Service.
I have two accounts - can I combine them? Unfortunately, we cannot combine accounts or transfer reservations between accounts. Please try to use only one account and email address for all of your reservations.
How do I unsubscribe from emails? You can remove yourself from our mailing list by entering your email address in the OPT OUT box on this page: http://www.parksleepfly.com/optout.php
Please note that you will still receive emails related to your ParkSleepFly / ParkSleepFlyHotels reservations, including Reservation Receipts, reservation status notifications, reservation reminders, and follow-up emails.
What if I have another question that hasn't been answered here? If you need additional assistance, please use the Contact Us form to get in touch with Customer Service. You can also send an email to service@parksleepflyhotels.com, if you prefer. Be sure to include your name, email address, and Reservation ID number (if applicable), along with your question or concern.
