We strive to respond as quickly as possible, typically within 1-3 days. Our customer service hours are 7:00 AM to 8:00 PM ET, seven days a week.
Fill in the information below to view your reservation receipt.
Please have your Reservation Receipt available for reference.
Before proceeding, if your reservation indicates a remaining amount due, please call the hotel at the phone number on your Reservation Receipt. Notify them that you wish to cancel. Please request and record the cancellation number from the hotel. Failure to call the hotel may result a no-show charge. Please refer to the hotel cancellation policy at the bottom of your Reservation Receipt. This step will process a refund/credit of the amount that you have already paid to ParkSleepFlyHotels.
If your reservation is prepaid in full, you may submit this form to process a refund/credit. You may cancel your reservation within 24 hours of the time of booking for a full refund. Reservations cancelled after 24 hours from the time of booking will be refunded the amount paid online minus the service fee and other penalties accessed by the hotel. Please refer to the hotel cancellation policy at the bottom of your Reservation Receipt as refunds cannot be given outside the hotel’s cancellation policy. Non-refundable reservations are not eligible for refunds under any circumstances. You are not required to enter a ‘Cancellation Number’ below if (and only if) your reservation is prepaid in full.