Holiday Inn Express and Suites Chicago West OHare - O'Hare International Airport

While the hotel was nice and our shuttle service to the airport was good, our return trip was a nightmare. Note that this hotel and another Holiday Inn Express and Suites Chicago share the same street name. This is where the trouble began. We arrived at the airport at 8:55 PM and did not leave until 1:30 AM. We were picked up by a Holiday Inn Express shuttle and transported to the wrong hotel. Even though the driver assured us that he was taking us to the right hotel, in fact, where we parked was 15 miles away. He had to return us to the airport. Thus, we missed our scheduled pick up from the right hotel. Once we were back at the airport, I called our hotel and they said that the driver would return and pick us up. After waiting 30 minutes, I called again, this time I was told that the driver had already gone home, we were his last scheduled pickup. Now we are stranded at the airport. I had to get a cab to take me to my vehicle, cost me $52. Then I was able to return to the airport but still could not find where my wife was waiting because the shuttle bus pick up area is in a different location than the arrivals are. Another hour just to find where she was. I had the assumption that the parking area was a secure parking lot at the hotel, instead it was open to everyone, no fence, no gate, no locks. In fact there is a shopping center right next door to the hotel. We were lucky, no damages to our vehicle. Would I recommend this location to anyone, no, not for a long term parking area or a late flight arrival time. Note to everyone, while all of these hotels say Chicago O Hare, that does not mean that these hotels are actually in Chicago, take note of the actual cities on the web sites for each hotel. We were 15 miles from the airport.

Very old hotel. Paint was peeling in the room. Room smelled like smoke. The shuttle service ended at 11:30pm! Our flight didn't land until 12:00am, resulting in an $80 UBER ride back to the hotel. It would have been cheaper in the end to have just parked at OHare!

They were doing major work on the 1st floor when we arrived. There was drywall dust everywhere. We did not eat breakfast there because of the construction. The shuttle is not well run, and we had to wait a long time after our scheduled pick-up.

We thoroughly enjoyed our time at your hotel and the park and fly. All went well.

The hotel was undergoing renovations and our room was very outdated. The lady who we met at the desk when we arrived was very dismissive and acted like we were bothering her. We could not check in early or leave our bags. We weren't sure based on her huffy attitude that she made our reservation for the shuttle. We confirmed the shuttle later with the evening front desk worker who was much more pleasant. The hotel staff could sure use some training in customer service.

The construction was a negative for the hotel and the fact that only 1 elevator was working was also a negative. The shuttle driver was very courteous and waiting for us on our return trip. That was fantastic.

It was under construction but the room was ok. Breakfast was decent. Our problem was when we returned, our flight came in early and the hotels phone lines were apparently out and we couldn’t get ahold of them to send the shuttle early. Even called corporate Holiday Inn and they couldn’t reach anyone at the hotel. We had a 1:30 pickup scheduled, we arrived at airport at 12:25 (25 min early) and the shuttle showed up a half hour late at 2:00. We spent that hour and a half trying to get ahold of the hotel to send the shuttle. We were in the process of getting an Uber when the shuttle finally showed up. Very frustrating. When we got to the hotel and informed them their phone lines were down and we had been trying to call for an hour and a half, the girl picks up the phone and listens and says “oh yeah, sorry”. Not at all worried about checking into the phone problem.

Nice hotel.. good park and fly option. However the shuttle is problem. Shuttle took around 40-45 mins. for pick up. Also make sure you reserve the shuttle at least a day early

Hotel was good even though there was construction going on.

The room and breakfast we great. Shuttle was good going to the airport. However we waited for a hour and a half and the shuttle never showed up to pick us up. We called once they said 10 minutes, called again after 40 minutes he said 20 minutes and after waiting the shuttle never showed up and we took an Uber.

The price was reasonable. The staff was friendly, the room was clean, and they let us do a late check out. This helped us so much because our flight wasn’t until 4pm.

The Holiday Inn Express and Suites Chicago West OHare was not the problem with our stay. The problem was the shuttle. We booked this hotel because it had a shuttle to the airport. We will never stay here again. The hotel was not very nice and location was a bit sketchy. I did not know I had to schedule the shuttle before arriving to the hotel. There were no shuttles that our family could fit in so we had to take two shuttles and split up. Not very convenient when traveling with little ones. Half of our group was at the airport for an hour waiting for the others to arrive. On the way home at the end of our trip we had to wait over an hour past our scheduled shuttle time to be picked up. I would give the shuttle service a zero but I had to at least rank it for the surgery to work.

Would never use this hotel again.

very disappointed with the service; shuttle was limited in hours of operation, hotel is very far away from the airport; waited for over 40 minutes for taxi to take me from airport to the hotel and in the end had to flag a taxi at the airport to be able to get to the hotel; will never use the service of this hotel and will never recommend it to anybody; if I rate the service as star one it is because there is no lower standard awailable on your survey

No waiting time. This service was perfect!

Very nice. Front desk personnel very friendly.

Only had one problem, I found the drivers side outside mirror was broken upon my return

Our room was adequate. A few uncorking outlets and some garbage from the last guests

Everything was fine until I was at the airport on my return and called for pickup. I was told the shuttles weren't running because they had changed their hours in the week since I left. I had to call a cab and pay $40 for a cab ride. So no ride as part of this deal. No happy at all. I would not trust this location!

Manhaim road is very long this hotel is in Near Aurora the westernmost suburb. Not near O’Hara at all. Shuttle is only by appointment and it stops by 7:00 pm. If your flight arrives later than that. A very expensive taxi ride if you find a cabbie that wants to do it.