Pearson Hotel and Conference Centre - Toronto Pearson International Airport

OK As expected

The hotel is like everything else in Toronto, okay, but over-priced. Not worth the money.

The room was very worn , the service was very good the shuttle pickup was perfect

Was ok. Served the purpose. Certainly not the Royal York.

good quality service

The Pearson Hotel and Conference Center was excellent for our Sleep, Park, Fly option. Room was clean and comfortable no issues. The shuttle was timely both for drop off and pick up. We would definitely recommend using this hotel.

The hotel met our needs for this trip offering an overnight stay and parking at a reasonable rate.

The TV in my room did not work. It showed a message like 'no input'?? I tried to find an input source but nothing worked to get anything on the screen.

Was clean and efficient

Clean and basic Tired But the bed was good The shuttle was good too

Breakfast was good, the room was 5 star.

Room was clean. Parking was hard to find on the property. Need more parking paces.Rather than that all good.

Very friendly staff. Conveniently close to the airport. Quick pick up service after return.

Rooms were clean. Good Parking. Shuttle was prompt. The firs room we stayed in, the heater was not working but they moved us to another room and everything was fine. It was a little more expensive than I wanted to spend.

This hotel is in poor condition and appears to be poorly run (the staff were OK). There were issues when we stayed for the first night. The lobby and hallways were in poor shape and the room especially the bathroom was in a poor state. The wallpaper and doors were dirty and falling off. It took almost 10 minutes running the water constantly to even get warm water our of the sink and shower. Upon return from our trip, we arrived at 11:30 PM and when I called for the shuttle we were told that it won't arrive until 12:45 PM. We were already exhausted from our flight from Australia and this made matters worse. We finally arrived at our room (222) and found no pillows on one of the beds (were were not a couple so we needed both beds). We were then reassigned room 223. The pillows were there but my partner needed to watch TV to get to sleep...the cable did not work. We couldn't call the front desk because the one person on staff was also the shuttle driver (I felt sorry for him)...not very safe or functional. The room was in the exact condition as the other two rooms. Note: the elevators were rough as well. This hotel needs to be renovated from top to bottom. I was also charged for my room although I already paid for my room & parking upfront. I noticed it when I got the bill and told them. Although it was fixed immediately, this combined with all the other issues made our stay unpleasant. I would not recommend this hotel.

Tv didnt work so they moved us to a new room. Shuttle service was great

Great hotel great service

rooms were average but comfortable. There is no restaurant or bar but there is a free breakfast. the shuttle service needs improving. Going to the airport was fine but coming back was horrible we waited one hour I had to phone three times.

We had a 21 day park required. Hotel was as expected. Staff not too friendly, nor quick to help. Only one person at front desk when we arrived and a line up to check in. Shuttle Van with ParkSleepFly Logo arrived on time stated in front lobby. Ride was safe and efficient. The service upon arrival is where this place lost two stars. We called when we were retrieving our luggage to say we had arrived. Told to go to S5 and the van would be there in 15 minutes. In less than 10 we received a phone call to ask where we were, and that the driver wouldn’t wait. We said we were looking for the van. When we called to ask at the hotel where he was, a women told us he had left and that we would have to wait another 1/2 hour for next shuttle. We were looking for a shuttle with the Logo, but as it turns out - it was a white Honda minivan with no markings whatsoever. If we hadn’t gotten the assistance from a driver of a different company who kindly pointed out this van to us we would have been later than the 15 minutes. When we approached the van, as the driver was having a loud irate yelling match with the parking authority, he turned to us and yelled at us for calling too early??? He then returned to screaming at the parking authority. During this heated argument between driver and airport employee, we loaded our luggage into the back, hopped into the van, shut the doors, and waited for the driver. Soon after he hops in the van, then aggressively pulls away, pressing on and off the brakes in an attempt to scare the airport employee and almost hitting him! He then turned the radio up - very loud - on a channel in his language, that he should have clearly known we would not understand, then sped off. The drive was HORRIBLE! All over the road, speeding, sharp corners, hard stops. Then he pulls into a gas station to get gas!! Changes the radio station to another in his language, and turns the volume up further - gets out, leaving he van running, and the door open, while using his cell phone, and fills up with gas. When he gets back in the van - he says “oh!! I’m so sorry! I didn’t know you were in the car!!!! When we arrived - finally, he never said a word to us, but did help get the luggage out of his van. Will not ever use this hotel again, and would not recommend it to anyone.

Hotel is a little dated, but the people were friendly . Breakfast was not great with no one in the room to ask for items - ran out of cream for coffee., syrup machine difficult to use