Holiday Inn Hotel & Suites San Mateo - San Francisco SFO - San Francisco International Airport

Only reason I didn't add the Fifth Star was because when I arrived at SFO from a 20 hour flight and called for a shuttle, no one answered the phone, so I had to take a taxi.

Nice hotel, reasonable price, good location right off the freeway and near the airport. Restaurant/bar on site, although there are hours it does not operate. We got there with about 15 minutes left in the "lunch" hours, and originally they were not going to serve us, but after a little prodding they did. Shuttle to the airport was timely. However, the shuttle upon our return never came. When we called, the front desk said we just missed him (one shuttle, although there were others sitting in their parking lot) and it would be about 20 minutes. We waited at SFO in the cold for about 30 minutes and we called back and advised her we were still waiting. She asked, "Remind me what terminal you are at again?" I stated we were at the International terminal, and she said the driver was at the domestic terminal and unfortunately he was full. At the end of a long day, we didn't want to wait another 30 minutes, so we paid for a cab. Kind of unacceptable.

Hotel employees were very helpful.

It was so wonderful to get to an attractive, full service hotel after our long 16 hour flight home from Asia. We had a little trouble getting to the shuttle, vague instructions from the hotel, but otherwise, comfy bed, great bar service and quick checkout the next morning.

Would stay again

Excellent

Ramsey did such an excellent job to make our stay so very special despite the fact that the Holiday Inn side was over booked.

Hotel meet my travel needs well.

Room was quite satisfactory. Restaurant: breakfast and dinner were tasty and well prepared. Bar services were excellent. Desk clerk and other staff members were polite and knowledgeable.

Hotel was good. Bistro restaurant was an added plus

good value for the price

Hotel was clean, convenient and great for our trip.

The room was clean and comfortable. The lobby is tiny and not very welcoming but it is clean and the room is good so ignore the lobby impression.

As advertised. Excellent accommodation and shuttle service to the airport. Will definitely use again. Only thing we wished was it came with breakfast:)

Unfortunately, we had a negative experience on both ends of our trip with this Hotel. Our room reservation was wrong despite several confirmation e-mails indicating that we had 2 rooms for 6 people. When we arrived, only one room with a king bed was available. We were walked next door to a very inferior "sister" hotel for the second room, which only had one double bed and needed a roll away to accommodate the third person. They did, however, comp the second room on the bill. Very annoying, nonetheless, after a long travel day and the start of our vacation. Our return trip was also mismanaged as we waited more than 45 minutes for the hotel shuttle. When I called, we were assured by the desk that it was coming, only to discover that it had been to the airport and left with other passengers. As it headed back to the airport, we were told there would now only be 3 spaces and the other half of our party would need to take a taxi. We ended up taking 2 taxies (6 people) back to the hotel to retrieve our cars. The hotel did pay the taxi fare, but the whole experience was extremely aggravating and also disrupted plans we had for that evening. We will not be staying at the Holiday Inn for future visits.

The staff at the desk and restaurant were outstanding and our shuttle driver, same one both ways, was so helpful and enjoyable. Everyone was so warm and friendly. The room was clean and the bed was comfortable. It was a truly enjoyable experience! Thank you!

Nice stay at the hotel before my flight. Hotel staff was very helpful. Shuttle coming back from SFO took a little longer than expected. I was fortunate to find a covered parking space which was nice.

I lost my car keys to my Toyota Prius, & had to have a new key programmed. The staff was very helpful--I waited in their lobby until my car was towed to a Toyota dealer for programming. Their kindness and assistance was greatly appreciated.

Very easy to find the hotel, fast check in, clean bathroom and a quiet room.

The hotel was clean and comfortable. There was some training going on, which took a little more time, but the young lady was very pleasant and things went well.