Ramada Cleveland Airport West - Cleveland Hopkins International Airport

The hotel staff was very friendly and made the place feel much more welcoming. I loved the bar they had there. I would absolutly stay here again.

The hotel was close to the airport and price was very economical but the hotel itself needs updates and cleaned. Carpeting very dirty, mold in bathroom and bathroom corners dirty. Very noisy. Parking for cars while away not secure. The staff were very pleasant though and the shuttle drivers were especially nice.

Lobby area was clean and staff helpful but rooms were worn and old. Cleansing was fair. Bathroom shower old and in need of remodeling

everyone at hotel and bar,restaurant where great. shuttle drivers where very helpful and polite. we had a very good experience'

Hotel room smelled like stale smoke. Room was hot, stuffy and out-dated

Great friendly staff...We loved the park and stay. We also the the bar and restaurant next store...Very great prices.

A very nice place

clean and efficent

WORST SERVICE EVER!! 1.WAITED OVER AN HOUR FOR OUR SHUTTLE OUTSIDE THE AIRPORT. 2.WAS TOLD SHUTTLE WAS THERE WHEN WE WERE AT BAGGAGE CLAIM. (11PM) 3.GOT THERE WASN'T THERE. WAS THEN TOLD HE WENT TO THE RENTAL CAR AND SHE WOULD SEND HI RIGHT AFTER HE RETURNED NEVER SENT HIM. 3.WAS TOLD FRONT DESK NEVER TOLD SHUTTLE DRIVER WE WERE AT THE AIRPORT. ALSO... 1.GOT HUNG UP ON BY FRONT DESK (CARRIE) 2.TOLD US THEY COULDN'T FIND OUR NAME AND THEY WEREN'T COMING 3. WOULDN'T PICK UP THE PHONE FOR ME. (didn't know if we had a ride at this point.) 4.PAID FOR PARK AND RIDE SERVICE. 5. FINALLY SOMEONE CAME TO GET US. (AFTER 12PM) 6. VERY RUDE DIDN'T GET OUT FOR OUR BAGGAGE. 7. DIDN'T UNLOAD OUR BAGGAGE WHEN DROPPED OFF AT OUR TRUCK. (that was there for many nights ps. we stayed Sunday before our flight Monday--"but couldn't find our reservation?" DO NOT STAY AT THIS HOTEL. RUINED THE ENDING OF OUR HONEYMOON.

The cleanliness of the room wasn’t great. The first room did not have a working deadbolt and the second room they moved me too had a busted door jamb.

Grreat place. Close to airport and having a restaurant/bar attached is a definite plus.

This “hotel” should not be on your site. Photos misleading. Surprised it is able to even be called a Ramada. Old, worn, bordering on scary. Had we not gotten there after 9p I would have found alternate accommodations. Broken security lock; dirty bath sink; phone in room not working (to complain about another guest’s VERY loud car radio outside our room); TV not working. So bad I took photos JIC! If I could give less than 1 star I would!

When I arrived back in Cleveland yesterday I called the hotel for pickup numerous times and no one answered the phone. Called Wyndham and after speaking to 2 different people was at first told the hotel picks up from the airport every 2 hours on the hour. Told him that was not what I was told. Then was told take a cab and have the hotel pay for it. The 2 I spoke with were also not able to reach the hotel by phone. After arriving in Cleveland 2 hours prior I finally got to my car. The girl at the desk had no idea the phone wasn't working (she said no one called). I then had an hour and a half drive to get home.

The desk people were very friendly and professional. Facilities were dated with superficial maintenance. Rooms seemed clean but smelled musty.

Updated hotel, efficient and friendly staff. We were able to make our airport connections at 3 am going out, and 1am returning. We so appreciated the extra effort, always cheerfully given. There is a restaurant/bar next door with really good food, too. Great "typical west side" hospitality!

Close to airport nice bar /grill to eat have few drinks... Nice hotel!!

Hotel needs some upgrades. A light was tore apart laying in the corner. Probably will not stay again

The staff was excellent. The room was dated, but very clean.

Cleanliness was much better than expected for an older property. Staff was friendly and helpful.

Hotel desperately needs updated...we had flying ants in room...floors were squeaky...dented walls...not impressed...i do love the concept of park sleep fly...just not happy with hotel