Sleep Inn & Suites Buffalo Airport - Buffalo Niagara International Airport

Hotel employees were courteous and efficient. Room was clean and comfy.

Nice clean rooms, need a bit of upgrading - fresh paint, especially in the bathrooms

Room was great Staff helpful Long term parking is offsite. So just prepare yourself Shuttle was quick

The hotel was alright. It was not one of the better hotels that I have stayed at using ParkSleepFly. I was overcharged by the Front Desk Agent and didn't realize it until I was on the plane to my destination. They never took my vehicle information for keeping my car in their lot. Before I took the shuttle I asked the person running the desk at the time and he told me that I did not pay for that service. I showed him my receipt from ParkSleepFly and he reluctantly gave me a sticker to put in my window. Upon returning I was told again that I did not pay for that service and I was charged correctly. They finally agreed to repay me once I showed them my receipt from you.

The entire experience from checkin to pickup of vehicle at the end of the trip was positive and seamless. The Shuttle dropped us to the airport and was prompt to pickup on return.

Hotels is older. It is currently getting an update. Our room was clean and prepared. The beds were extremely soft but was were there for only one night it was ok.

The bathroom was updated, the bed was good the frame of the room needed to be updated things like the desk, desk chair and the door

Hotel staff were friendly and respectful. The hotel itself is a bit underwhelming. All the door have signs saying they are renovating. I couldn't tell if the room was renovated or not, it if was they did a terrible job. The hallways seemed dreary and in need of a good cleaning and paint job. Breakfast starts early, which was great for us since we had to leave very early. The breakfast was the usual, but it was hot and the eating area was clean and tidy.

Desk clerk at check-in was curt, but efficient. Other staff was very nice, particularly the early morning driver that took us to the airport on June 20. Jacuzzi tub in room did not have working faucets, so it wasn’t useable. The long-term parking lot wasn’t paved. Pick-up driver was also curt, but efficient.

Everything was great

Room was okay. Front desk person was a bit curt. Shuttle driver from airport to pick up our car read a text when driving, took a call while driving, and drove to aggressively.

The hotel is just okay but staff excellent.

Everything was right on point. Friendly, helpful desk staff. Room was excellent except for a leaky shower head. Room was dark and quiet. Continental breakfast was hot and well stocked. Coffee was hot and tasty. Shuttle was fast and showed up without my call getting through, only waited 10 minutes. I would do this again.

Very pleased. Room very nice. Wish they had black out curtains. Good breakfast .

As you remember January 13 and 14th, the area was hit with a great snow storm. I parked my car on the evening of the 13th and on the 14th because of road closures I was unable to get it. The hotel did a great job in providing us with additional time to stay in our room. Our flights were cancelled but we were able to get out on a different flight and arrive back on the 28th to pick up our car. Car service was excellent and the staff were also excellent during this very difficult times.

Very convenant

staff was helpful

Clean and quiet

Front desk not professional,not interested in my business,it felt like I was inconveniencing them. She took my visa but then I needed to go back down after getting in my room to give them my visa again. Hotel shuttle guy was ignorant and rude when picking us up at the end of our trip

Excellent experience