The International Palms Resort and Conference Center - Port Canaveral

it took 45 minutes check in there was a long line with only 2 employees at desk and a manager in their office whom did not come out to help check in patrons. Thank goodness I had printed my park sleep fly receipt. The employee was going to charge us double the shuttle price. He claimed had never seen this before had a hard time figuring out how to give us the price on the receipt. Poor guy had to keep going to office and ask manager for help who was to lazy to personally come out and take care of the issue. The rooms are ok nothing fancy. We did not see an elevator to get to second floor nor was told where or if there is an elevator to get to second floor. We had to look for the stairs which are not marked where located. The shuttle was not on time for pick up plus we had to stop at another location and wait to pick up a couple more.

Hotel was very busy. I waited in line 40 minutes to check in. The rooms were clean and comfortable. The management of the bar on the property , Mambos, were very rude and treated customers poorly.

I went in with mixed feelings regarding the reviews online but I have nothing bad to say about it. We stayed there since they have a package to park the car while my friend and I were on a cruise. The place was so busy when I got there, there were like four different events going on. I was upgraded at check-in to a suite facing the ocean with a balcony so we were excited about it. The room was dated, but clean, spacious, and no bugs. We didn't get to enjoy the rest of the hotel because we got there later than expected and fell asleep listening to the waves. The staff was very friendly and helpful! I would stay again!

The inside of the rooms were okay to sleep in for the night... but that was about it. We got locked out of room. The door was rusted so bad it would not open and maintnance had to come use a crow bar to get in. The people staying next to us said they had to move rooms for the same reason. Needs updating. Hotel staff also did not know much info on shuttle buses to cruise ports. Shuttle buses were nice but was about 30 minutes late. Shuttle also did not have our names on the check in list to go there or back. So I hard to argue and show them reservation confirmations so they would let me on.

Great location. Hotel is a little shop worn. Had good service from Cody at the pool bar, not so much from staff at beach bar. Cody on front desk was also very helpful.

Hotel will hold $100 upto 2 weeks for security will not go back checkin was over one hour only 2 people on staff.

Reasons for overall rating of 3: 1. Our original room had noisy bathroom fan that could not be turned off 2. Door to our original room was slightly ajar even when closed and locked; poor job of retrofitting new lock 3. Continental breakfast not included in cost of lodging However, front desk personnel were very friendly and professional

We definitely will use them again on future trips. Everything was 1st class and as promised.

na

Very responsive to email. Willing to hold mailed package. Having issues with billing and proper billing charges -- still working on this with no resolve yet. Rooms are average. Restaurants were very nice, good food. Shuttle to port was convenient, reasonably priced but late.

The hotel was dirty. When they cleaned the rooms the forgot to clean the floors. Will not recommend or ever use this dump again.

The hotel room was humid and old. Poor internet service and the concierges were not nice. In addition, the shuttle time was misleading and took almost 1 1/2 to come back, therefore, I had to take uber to and from the port. It was not a good experience.

Resort location is amazing. Beach was beautiful. Rooms are dated and smelled like chlorine. Beds are very uncomfortable. The pools are clean and there is lots of loungers to enjoy. Beach bar was fun. For short stays and our purpose of parking while we cruised it worked well. My daughter loved the baby alligators in the lobby.

Awesome, loved it

Great experienxe

The hotel rooms were very old. The beds were not comfortable, and the floors were dirty. The shower would not drain properly, and the air barely worked. Many upgrades needed at this hotel. The staff, however, were very professional and kind.

The room was of a very poor standard, with holes in the walls and loose wiring, with cables exposed, very dangerous! The hotel was also very dated, and in serious need of refurbishment. We would never trust this scheme again

Convenient for family needing shuttle service to the cruise lines. Great pool for family. Beach setting. Would return to this location

A one night stay was good.

The room was clean but very outdated. The door handle had mole all over. Carpet was torn in many areas of the room. We didn't get much sleep due to lack of comfort. The shuttle never picked us up which the Hotel did make alternative arrangements for us but we had to pay for our own transportation on the way back since the shuttle never came again.