Crowne Plaza Cleveland Airport (CLE) (455) - Cleveland Hopkins International Airport

Excellent transport to and from airport even at 4 a.m. I will definitely stay at at the Crowne Plaza again.

Very clean, shuttle was on time and driver friendly.

Very poor customer service. When I called the hotel to tell them I'd arrived at the airport and was waiting at the shuttle location, they told me "you just missed the driver". I said, "no, the driver just missed me, because my plane landed exactly when I told you it would " They told me he had just picked up a large group. I asked how long would it be before he could come get me. They said 15-20 minutes. I waited, no one arrived during that time, so I called again and waited another 15 minutes. When the driver arrived, he spent the drive talking on the phone to someone, complaining about his employer and the lack of communication and was clearly angry that he had to make a return trip for "just one person" (which was me). When we arrived at hotel, I went in to check in, assuming the driver would bring my bags in, but he left them behind the van, on the wet hotel driveway. I mentioned all this to the night clerk in charge - he did not acknowledge what I told him and didn't even offer an apology. My room was dirty - visible dust at the top of the curtains and on the bathroom baseboards, also the toilet paper holders were broken and the paper kept falling out. The fire alarm went off 3 times in the middle of the night. After the third time, around 4:30 a.m. or so, I gave up trying to sleep, packed up and checked out. The same night clerk did not ask how was my stay or apologize for the fire alarms.

Stayed 1 night , checked in late. Friendly staff, no hassle checking in and parking. Rooms were clean and good as expected. Its a big hotel but didnot get to use any other facilities. Staff was very helpful with booking the shuttle for next morning. Everything was as expected.

Great hotel and service.

This worked perfect for us

No public restroom available in common area of hotel for females.

Great Park and Fly hotel

Very dissatisfied!! I booked the hotel for the 24 hour service. I paid $213 for the hotel parking and free 24 hour shuttle. Our flight came in late. I called hotel twice for a shuttle. It was 2am when we landed I called at 2:27. After calling twice no show shuttle. I gave up and had to spend $36 for an Uber!! Highly dissatisfied!!!! I was basically stranded and after 1 hour no show!!

Perfect service all around!

Very friendly staff

Staff was very friendly and shuttle was great. Everyone was very accommodating Did find out in the morning when getting ready to leave that the shower handle was broke. Check that when you check in then I’d still recommend

Pleasant staff and accommodations. Friendly shuttle drivers who were on time. The only negative was a false fire alarm that went off during quiet sleeping hours for a while.

Ver nice, convenient.

Great place to park car, sleep, and shuttle to the airport. Very convenient.

Unfortunately it was very disappointing we only had luke warm water for our showers at 5am. Also the inside of our the shower curtain looked dirty at the bottom. The park sleep fly was perfect though. The shuttle was on time and check in and out was quick. I would use this hotel again!

Nice hotel. Waited over an hour after calling for pickup from airport. Hotel is 8 minutes away. Was given a 10-15 minute wait time. Wait for shuttle was longer than my actual flight. Horrible.

Hotel Room was extremely dirty - stains all over bedding, no hand soap Did not receive room that I had paid/reserved

Great staff and very reliable shuttle service

The hotel was clean and quiet. I was on,y there for a few hours. Not much else to experience