Comfort Suites Airport TYS - McGhee Tyson Airport

Great stay, would definitely stay again

The hotel was OK. It smelled very perfumed and I have allergies so was uncomfortable. Otherwise it was OK. Shuttle service from hotel to airport was OK but no shuttle service for our return to pick up car. Had to take alternate transportation. Shuttles did not run after 9:00pm. After long 36 hour International flights, it was disappointing. Will have to seek other forms of long time parking.

Did a good job

Wonderful stay except on our return we needed to get a taxi. The shuttle driver was sick. The taxi driver complained that the shuttle driver is sick a lot and the taxi drivers make the short trip.

Hotel was excellent location and service was good,

Nice room. Easy check-in. Nice shuttle, and even authorized a taxi on our return, as the hotel desk was busy.

It was great...staff very friendly!!!!! Will do it again

The hotel was fine

Staff was very helpful both before the flight and coming to get an 84 year old at the airport in less than 6 minutes after I called for pickup . The check in was welcomed with simles even though it was 11pm.

Hassle-free

The staff were very nice. I have stayed there many times.

Please disregard the shuttle service as there wasn't any. The hotel provided a taxi both ways.

Comfortable and good for the price.

The hotel's understaffed, therefore, the airport shuttle service borders on disaster. We got a ride to the airport without major issue (though the employee was disgruntled, even commenting he'd be quitting that day). For our return flight, I made 3 attempts to get the hotel on the phone, but no answer. We paid a cab to return us to hotel for our vehicle, I took the opportunity to go inside to discuss what I must have done wrong, In a separate correspondence or by phone, I'm glad to discuss in detail the series of events further, and I never/rarely submit a customer satisfaction response, but that hotel is NOT equipped to be a part of a park/fly program. I want to know how I can be refunded the $10 we paid for the taxi pickup, please.

Good service, prompt and easy check in, rapid shuttle service, secure parking. Great value for early flights and extended travel.

nice facility, prompt shuttle, great breakfast. Great place to lay my weary head after late flight

The service was great. the room and bed was large and comfortable. Only 5 minutes to airport. Shuttle and taxi service was prompt.

The hotel room was clean and quiet. The pickup to and from the airport were good.

Hotel was clean and beds were comfortable. Parking at the hotel was very easy.

Room was good, but other guest were loud. Bed was comfortable but the pillows were too soft. We left our car there for a week. They did not ask for license plate or make or model of car. Don't know how they know what cars are there for any extended periods. Car was ok upon our return. Used the shuttle to the airport. On time for the time requested. Shuttle coming back was a bit confusing but they did get a taxi service to pick us up. 5 minute wait, so it was quick. Overall a good experience.