Quality Inn & Suites Mall of America - MSP Airport - Minneapolis–Saint Paul International Airport

The beds are to small and the cost are broken and lumpy. The bathroom doors need to be replaced. It showed the hotels age and lack of maintenance.

Great service No shuttle — hard to answer question below

This hotel is sketchy to say the least. We did not feel safe what so ever. Thankfully we were only there a few hours before our flight. The entire place smells of weed. It’s very dirty. Our window had ICE on it and you could feel the cold air just coming right in. Our freezer looked like someone had put something bloody in there as the ice was all red. The front desk guy was confused about our park and fly. Didn’t know what I was talking about at first and had to get help. The parking lot had cars with flat tires and broken windows. We were nervous about leaving our car there but had no choice. There is no shuttle service

The Quality Inn and Suites was a rundown hotel. The day and night staff had a hard time figuring out the parksleepfly reservation. The outside of the building, the reception area, the hallways and elevator were dirty and in need of repair. The room walls, furniture and moldings were dented and dirty. We will never choose a Quality Inn again.

They never picked us up we were Forced to take a taxi back to the hotel and they did not cover our costs or hope at all the place is a joke.

Hotel was acceptable but upon our return the hotel had laid off the shuttle drivers and left us hanging. Person on phone was rude and barely understandable. We had to hire a taxi.

Hotel smelled heavily of smoke in the hallways etc. seemed to be a lot of people wandering in and out of the Hotel. Shuttle driver went to the wrong airport when we returned so we had to wait over 30 minutes for a ride back to our car. Staff were friendly.

Room was ok.

The shuttle service was great! Out flight came in at 1:00 am and we only had to wait 5 or 10 minutes after we called for the shuttle.

Nothing wrong with the hotel itself, but the parking was another story. The extended park parking lot was not cleared of snow so it did not look like there were spots to park, so we wasted alot of time driving through the lot trying to figure out where to leave our car, we ended up parking in a regular spot and then in the morning (3:30am) we had to have an employee come out and help figure out where to leave our car for the week. When we came back from our trip we were told it would be 20 minutes to be picked up, it was 40 minutes. Evidently the person who answered the phone when I called sent the driver to the other airport. She asked me which airport and which airline we flew on, I could understand the confusion if she only had asked which airport but when you know which airline, how do you mix that up - I don't get it... I don't think we will use the park, sleep and fly again.

Absolutely terrible..... your reviews were way off..... room was not clean..... reception workers boyfriends loitering-at the desk. Did not have room for us to park. Had to leave our keys, so they could move vehicle when a parking spot opened. Was told our keys would be kept in safe, however upon return reception worker was fumbling around on desk to find keys, (not locked up) worst hotel I’ve ever stayed at by far! Only bright spot was great shuttle drivers!

The Quality MOA was disgusting—there was blood on our carpet and walls (I have pictures). Absolutely disgusting. The shuttle was unavailable for both the hour and hour before we needed to leave the hotel so we needed to get an Uber both there and back and ended up spending about $40 total lining up Uber rides.

Very clean and friendly.

Disappointed - not clean, smelled like smoke, issue with getting a return shuttle from airport and parking was very limited

No one told us we had to go across street from airport for shuttle so we had to call back after waiting 30 min for shuttle

We stayed here before our 10 day trip to cozumel, the shuttles were on time and its only a short trip to the airport.

Overall the stay was fine, front desk friendly, courteous. Our room was average, but found what looked like booger on the wall, my husband stuck a Kleenex on it to cover it up and draw attention to the person in the morning to clean it. Our shuttle to the airport was on time, the driver seemed rushed and in a hurry, but the ride was safe and warm.

So easy and convenient. Staff is very courteous. We picked up our car following a snow storm. It was quite covered in snow. The driver of the shuttle offered to help with clearing the snow. We declined, but the offer was wonderful.

Would definitely recomment this hotel. Shuttle was great with nice drivers. Thank you very much!!

Hotel room was good for the price. Shuttle driver was friendly and helpful. Overall good experience.