Spark By Hilton Dulles Airport - Dulles Airport

The facility is remodeling so there were construction workers and supplies around the area. Not a problem, glad they are updating the facilities. Hot breakfast was good, but items were not refreshed. No eggs were available with an hour left during the 6-9 service. Van to/from Dulles could use enhanced signage, it was difficult to locate the van at the airport. Absolutely love the "park, sleep and fly" convenience! For travelers from cities outside of Virginia, the service is PERFECT!

Actually -- I give this Comfort Inn ZERO stars. It was dirty and shabby; the furniture looked like it came from a yard sale. The access road & parking lot had pot holes. I did not immediately check out only because we arrived around 9 pm after traveling for over 18 hours and it would not have been safe for us to then drive home in the dark. I had to help the shuttle driver put our luggage into the shuttle van. When we arrived at the breakfast area in the morning, the trash can was full to overflowing and there was trash on the counter and floor. I plan to contact Comfort Inn to report these things.

Hotel was dirty, bugs in room & coffee pot leaked. Hotel was doing some renovations, painting & replacing carpets. This may be why there were bugs but I would think work would be done on sections so guests would be in clean, clear areas. I will definitely select another hotel for park & shuttle service in future.

Received a rather gruff greeting when we checked in. Hallways upstairs were filthy. There were roaches in our bathroom when we got up during the night.

Comfortable room.shuttle hours were incorrect in the listing and did not work with my departure and arrival times.

The room was nice and buffet breakfast was good. Long term parking was fine, and car was as we left it when we returned over two weeks later.

This hotel has serious problems. When one drive up there is nowhere to park to register. The front of the building has no ramps to roll luggage up into the front door. Front desk is intermittently attended. Despite having the ParkSleepFly contract, I was charged $100 when I dropped off my car. We stayed the night at the end of the trip. When I checked in, I noted that I had paid the $100, then I spent hours working with two different people to recover the overcharge. The hallways are dark, dank and smell of urine. The hotel staff do not pay attention to detail. We have stayed twice...one time too many. Bath towel, hand towel and wash cloth are the norm, but here we did not have enough for two people both times. Coffee service items were not replenished. The furniture in the room looked dirty, and only one of two AC units was working. TV service is bad, with only one local news station. Breakfast is hit or miss. Cream chesse was frozen and only decaf tea available. Overall, facility and service were way below any expectation. I would remove this hotel from your listing. Thanks for conatacting me. It saved me the task of finding you to register a complaint. I like ParkSleepFly, and will use again, but not for this hotel.

Hotel was rundown. We had late checkout and the maids stood outside our room, waiting for us to leave. Our room was bare of any decor and the bed was horrible. Shuttle driver didn’t help with bags but was waiting for his tip. Will definitely use parksleepfly again. Just not at this hotel.

Front desk personnel aloof and lacking any customer service skills upon arrival and departure. All area are dated and soiled.

Hotel was very comfortable and the staff was very nice.

The hotel was clean but looks shabby - stains and holes in the carpets, broken chair in the room, furniture scraped and worn. And no care was done outside...it had snowed and no sidewalks were cleared. Not with the included breakfast, did not use. It seems that they are working on sections of the hotel. Maybe in a couple of months it will improve.

The hotel was great

Clean, close to the airport, good shuttle service

The hotel and hotel staff were fine but the shuttle service was appallingly bad. Service did not start until 7am which meant we had to get an UBER to the airport to check in for our 8:30 flight. Upon our return we waited 40 minutes for the shuttle, called 3 times and eventually called an UBER to the hotel to find the shuttle parked outside the hotel with its engine running.

Very friendly and efficient front desk

The process and service was very good.

Nice folk, clean. Good value.

Friendly and extremely helpful staff

Hotel did not have our return reservation booked. Luckily had park sleep fly confirmation printed. They accommodated us but wanted to charge more than quoted. Refused and they agreed to the original quote. Did not use shuttle. Was not operating the times we needed it.

Arrived at hotel … stickiy wet floor in the elevator. One key did not work. Room … an odd odor and no soap or shampoo in the bathroom. Went out for something to eat, and upon return the elevator floor still the same and the second key no longer worked. After another trip to the desk, we picked up our things and decided to just face the drive home instead of staying. Waste of time and money.