Aloft Dulles Airport North - Dulles Airport

All went well and smoothly. Only thing that would have made it better is if someone had removed the snow from my vehicle. Lol

No covered parking but was able to park right by the front entrance so felt it was safe.

Shuttle service needs improving. Communications around shifts changes made gusts wait for a long time for the ride. Front staff at night shift did not have much experience and nadir not welcome guests friendlily.

experience was terrible. My pre arranged at check in sunday afternoon shuttle to the airport was set with front desk, in writing on a form for a 530 am pickup for an 8 am flight. no shuttle ever showed. ended up getting my own uber at 615 (which was 30$) then upon arrival home sat night around 8 pm 23rd, I was unable to enter my vehicle when i got dropped off because another car parked so close i could not open my car or enter my vehicle. After complaining to the manager on duty and admission that there is no record of anyone parking or registering any vehicles, the solution was have someone from the hotel climb into my car and back it out. This ended up being about 45 minutes to an hour. nonsense. So I was expecting 3 points of service. ride, sleep, park. my ride never showed up and i was blocked when i parked by someone else. 2 of 3 points of failure 33.3 % success rate. You need to do better.

Cool hotel, loved the modern vibe and especially the bathroom wallpaper. No issues with parking or shuttling even with weird flight times.

We were told to call hotel upon our return trip to Dulles to arrange transportation. No staff answered the phone. We had to pay our own transportation back to hotel to retrieve car. Would not use this hotel again.

Very friendly staff! Clean and comfortable rooms. The shuttle service was timely and good.

Perfect stay

Eduardo was exceptional with helpful information and attention. Was disappointed that WXYZ was not open

Courteous, efficient

I've stayed at Aloft hotels in the past, so I obvious like them. Of course, Covid has limited the services available.

Very convenient

Unfortunately the hotel lobby was in the middle of a renovation at the time we stayed. So this review will be based on the staff and the room itself. The staff were incredible, very helpful and went out of their way to be accomodating. The room was clean and very comfortable. I only wish that the TV had the internet channels that the Aloft in Charlotte at Ballantyne had. I felt comfortable leaving my car there for the two weeks of our trip. We will use again next year when we need to travel.

The hotel was a construction mess, but otherwise, everything was wonderful.

The room was very nice

Very nice staff, good dinner suggestions as well

Was a beautiful clean hotel!

The hotel was great. The staff was awesome.

Hotel shuttle was not operating due to pandemic. Reception reserved a taxi for me but they were a no-show. I called an uber and hotel reimbursed me. Hotel -great. Taxi - awful

It was clean and super comfortable. Everyone who worked there was very helpful.